Cancel and Return of purchase
Cancel of order
Please go to “My Account” page and click “Orders”. If only status is “processing”, you can cancel. For other status please call us. +1-808-425-6827
Return the items
You can cancel your order within 7 days of receiving the items delivery by e-mail. We don’t accept return or exchange after you leave Hawaii. Please make sure if the items are correct and no defect.
【Process of returning and exchange】
We will pick up the items at your place in Hawaii. Please write following list in your email and send to firstname.lastname@example.org within 7 days from receiving the items.
- Your Name
- The Hotel Name or Address in Hawaii
- Pick up date and time
- Items name
- Reason you want to return or exchange
- Order number(It’s in the email that we sent you after your purchase)
*Following items are not able to return or exchange.
- If the purchased person left Hawaii already.
- The items passed 7 days after purchase.
- Used items
- Except when you return the items with defect, the items with break or lacking of items, package and accessories.